Hello all!

Hope everyone's keeping well. I’m writing this just before I jump on a plane for a week's holiday. Looking forward to it immensely! I'm back in the office on the 12th of October but my colleague Hayley will be pleased to help out with any queries or problems that arise while I am away. You can contact Hayley or any of my other colleagues on the office line: 01494 678671.

In other news, plenty has been happening recently! Keep reading...

Telephone Number & The New Company

I setup “BeSeen Marketing Ltd” at the start of this year and our new website will be going live very soon (he says!). We’ll be sure to let everyone know when it is online so watch this space! As mentioned above, the BeSeen Marketing office landline is 01494 678671 (my old number 01494 259141 is no longer in use).

The main changes between Acuras Ltd and BeSeen Marketing are:

• New offices - we're now based in lovely Beaconsfield 
• New staff - we now have a full time account manager (Hayley) on board with us
• Better processes - new systems and better processes means we're more efficient and we can service all of our valued customers better

So as you can see, things are moving in the right direction and we're excited about the future of the business. Thanks for being part of the journey!

New Support System

 As part of on-going improvements to our business, we have introduced a new support system which helps streamline support requests with the minimum of hassle. For any support issues or change requests, customers can now email us on a designated email address and a ticket will be autoamtically created. The relevant staff member will be assigned to the ticket depending on whether it is a server issue for example or a change request / bug.

The great thing about the system (in our opinion) is that all communication can be done via email i.e. you can reply by email to a ticket comment alert and it will be logged on the ticket notes automatically.

We provide this support service inclusive of our web hosting packages but we also are starting to offer monthly / annual maintenance services which add even greater value to what we do. If you'd like to learn more, please drop me a line by email, phone or tweet me!

Anyway, that’s all for now! Look forward to catching up with you soon, and thanks for reading!

Jon

Twitter: @iamjonjackson
Linkedin: linkedin.com/in/iamjonjackson